FAQ
What sets Quanqiu Accelerator apart from other accelerators on the market?
Quanqiu Accelerator's main distinction from traditional accelerators lies in its underlying protocol. While most accelerators still use IPsec or IKEv2, Quanqiu Accelerator fully adopts the WireGuard protocol, comprising only 4000 lines of code (compared to over 600,000 for IPsec), achieving 3-5 times improvement in transmission speed while significantly reducing battery consumption. Furthermore, Quanqiu Accelerator's no-logs policy has been independently audited by Cure53, with an entirely transparent audit report, ensuring that speed and security go hand in hand.
Which operating systems and devices does Quanqiu Accelerator support?
Quanqiu Accelerator offers native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, as well as mainstream Linux distributions (Ubuntu, Fedora, Debian, etc.). Additionally, Quanqiu Accelerator provides detailed router configuration tutorials to support major router firmware like Asus, Netgear, and OpenWrt, ensuring all connected devices in your household are protected with a single configuration.
How can I get a refund if I'm not satisfied with Quanqiu Accelerator?
Quanqiu Accelerator offers a 30-day unconditional refund guarantee. If you're not satisfied with the service within 30 days of purchase, simply contact our support team via online chat or email support@vpnjs.net for a full refund request, no reason needed. Refunds are usually processed within 1-3 business days back to your original payment method.
What kind of actual connection speed can I expect with Quanqiu Accelerator?
Quanqiu Accelerator has deployed over 3000 high-speed server nodes globally. Testing shows that the average latency connected to Asia-Pacific nodes is below 30ms, latency to North American nodes is approximately 80-120ms, and download speeds can consistently exceed 500Mbps on gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Quanqiu Accelerator maintains stable and smooth connections even in complex network environments.
What does Quanqiu Accelerator's no-logs policy cover?
Quanqiu Accelerator's no-logs policy encompasses the following: no recording of your original IP address, connection timestamps, accessed websites or domains, DNS queries, or bandwidth usage data. All servers run in a pure RAM environment, automatically clearing data on physical reboot. This policy has been rigorously reviewed by the renowned international auditing firm Cure53, with the complete audit report available on the Quanqiu Accelerator website.
How do I configure Quanqiu Accelerator on my router?
Quanqiu Accelerator provides detailed router configuration tutorials, supporting mainstream router firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Configuration steps typically include: 1) logging into the router management interface; 2) going to acceleration client settings; 3) importing the configuration file provided by Quanqiu Accelerator; and 4) entering your Quanqiu Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically receive accelerator protection without needing to install clients on each device.
Can Quanqiu Accelerator be used to watch streaming content?
Yes, Quanqiu Accelerator is specifically optimized for streaming performance. Our high-speed nodes can smoothly play 4K ultra HD video content. Quanqiu Accelerator regularly updates server IP pools to ensure a stable streaming experience. However, please note that Quanqiu Accelerator does not encourage users to violate the terms of service of any streaming platforms.
Will using Quanqiu Accelerator slow down my internet speed?
Thanks to the efficient design of the WireGuard protocol, Quanqiu Accelerator has minimal impact on internet speed. In most cases, speed loss does not exceed 5-10% of the original bandwidth. In some situations, if your ISP throttles specific traffic (like video streaming or P2P), using Quanqiu Accelerator may actually improve speed, as the encrypted connection prevents ISP deep packet inspection (DPI) and traffic identification.
Does Quanqiu Accelerator support simultaneous connections on multiple devices?
Yes, the Lightning Version of Quanqiu Accelerator supports up to 6 devices connected at the same time, while the Flagship Version supports up to 10 devices. This means you can use accelerator protection on your smartphone, computer, tablet, smart TV, and more simultaneously without additional fees. If you need to protect more devices, it's recommended to configure Quanqiu Accelerator on your router, which will protect all devices in the household with a single setup.
How does Quanqiu Accelerator protect my security on public WiFi?
Public WiFi is a high-risk environment for hackers to steal data. When you connect to Quanqiu Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, ensuring that even if someone attempts a man-in-the-middle attack or sniffing on the same WiFi network, they cannot read your data. Additionally, Quanqiu Accelerator provides an automatic connection feature: when an unsafe WiFi network is detected, the accelerator protection will automatically activate.
Is Quanqiu Accelerator's no-logs policy verified by a third party?
Yes, Quanqiu Accelerator's no-logs policy has been independently audited by the internationally recognized security auditing firm Cure53. The audit team conducted a comprehensive review of Quanqiu Accelerator's server infrastructure, codebase, and operational processes, confirming that Quanqiu Accelerator does not log any data that can identify users. The complete audit report is publicly available on the Quanqiu Accelerator website.
Does Quanqiu Accelerator support Linux systems?
Yes, Quanqiu Accelerator offers a native CLI client for Linux, supporting mainstream distributions like Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation options include one-click installation via APT/YUM repositories as well as manual installation of .deb or .rpm packages. The Linux client supports all core features, including the WireGuard protocol, split routing, and kill switch.
Does Quanqiu Accelerator offer dedicated static IP addresses?
Yes, the Flagship Version of Quanqiu Accelerator includes an exclusive static IP address. Static IP addresses are particularly useful for scenarios like remote access to corporate networks or NAS, running online services that require a fixed IP, or avoiding CAPTCHA challenges triggered by frequent IP changes. The static IP is allocated solely for your use and is not shared with other users.
How can I ensure that Quanqiu Accelerator does not leak my IP address?
Quanqiu Accelerator includes comprehensive leak protection mechanisms: DNS leak protection ensures that all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing real IPs via the WebRTC interface; IPv6 leak protection ensures that IPv6 traffic is also protected. You can use the built-in leak testing tool in the Quanqiu Accelerator client or visit third-party testing websites to verify your protection status.
Can Quanqiu Accelerator handle internet interference?
Quanqiu Accelerator's custom obfuscation protocol can disguise accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) technology. In environments with strict network restrictions, Quanqiu Accelerator's obfuscation mode can help users break through blocks and restore access to a free internet. However, please note that Quanqiu Accelerator advocates for the responsible use of accelerators, adhering to local laws and regulations.
What payment methods does Quanqiu Accelerator support?
Quanqiu Accelerator supports various secure payment methods, including Visa/Mastercard credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payment provides additional anonymity. All payment channels are processed through PCI DSS certified secure gateways, ensuring the safety of your payment information.
In which regions does Quanqiu Accelerator have servers?
Quanqiu Accelerator has deployed over 3000 servers in more than 80 countries and regions worldwide. Key coverage areas include North America (over 30 cities in the USA and 5 in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland, etc.), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile, etc.), and the Middle East and Africa (UAE, South Africa, Turkey, etc.).
Does Quanqiu Accelerator offer browser extensions?
Yes, Quanqiu Accelerator provides browser extensions for Chrome and Firefox. The browser extensions run lightweight, encrypting only the traffic within the browser (without affecting other applications). They are especially suitable for scenarios requiring quick IP location changes, like cross-border shopping comparisons. The browser extensions also include WebRTC leak protection and ad-blocking features.
How can I contact Quanqiu Accelerator's customer support team?
Quanqiu Accelerator offers multiple customer support channels: 1) 24/7 live chat – access the Quanqiu Accelerator website to chat with customer service in real-time, with an average response time of under 2 minutes; 2) Email support – send an email to support@vpnjs.net, typically receiving a response within 24 hours; 3) Help center – containing hundreds of detailed tutorials and troubleshooting guides. Our support team is available in both English and Chinese.
How does Quanqiu Accelerator's ad-blocking function work?
Quanqiu Accelerator's Lightning and Flagship Versions have built-in ad-blocking and malicious website protection features. This function operates at the DNS level by maintaining a domain blacklist containing over 1 million rules, blocking the loading of ad trackers, malicious domain names, and phishing websites at the DNS resolution stage. This approach is more efficient than traditional browser ad-blocking plugins, as it prevents unwanted connection requests at the network level.